EXPECTED PARCEL UNDER 5kg COST
Standard Delivery fee for items under 5kg and under 1m long, is $19.95. Australia Wide
Express Post fee for items under 5kg and under 1m long is $29.95 Australia Wide.
These prices are based on your entire order weight, not per item.
There is also a FREE MELBOURNE PICK UP option which can be organised for pick up from our premises at 2/2-4 Souffi Place Dandenong South. Vic . 3175. Or you can also organise your own courier pick up as well, but you will need to book in advance.
To book a pickup, please call Auslift on 03 9702 7977 to organise a time slot.
AUSTRALIA WIDE COVERAGE
Our 5kg Parcel delivery rates are Australia Wide and is available to anyone who can be serviced by Australia Post. For coverage, you can check if your postcode can be serviced via the Australia Post website. Australia Post does service most rural areas and Islands off Australia with an address and a postcode. Yes we do deliver to PO Boxes.
For attachments and machinery, you will need to email us at sales@auslift.com.au for a quote as this does not fall under parcel delivery. There are many variables depending on dimensions, weight, rolling loads, pallets, skids etc. We do use a combination of star track, openica, northline, tnt, toll and whichever service is most suitable. We strive to offer the best price quoting, but you so also have the option of organising your own transport as well. You will need to contact us to ensure your item is ready for transport prior to booking with your Transport Company.
PARCEL CARRIERS
Auslift Crane and Access Hire proudly uses Australia Post and Sendle for all their parcel deliveries under 5kg and under 1m long in Australia. This is a fully trackable service via the tracking link you will receive after your purchase. But you will also have access to log into your account and follow your parcel via the tracking link there. Currently we are not offering a signature on delivery service as Australia Post attempts to control the spread of COVID19, but this will be updated as we wait for further updates.
Orders with weights heavier than 5kg or longer than 1m will require a different transport service which can vary in price depending on the location that parcels need to be delivered to. This will be a quoted rate based on dimensions and distance.
DISPATCH AND DELIVERY TIMES
All parcels marked as in stock are sent on the next business day.
If you have ordered a backordered item amongst stocked items, this may delay your delivery as we wait for your item to return to stock. Generally, if the backordered item is not already in transit from our suppliers, we will send the stocked products to you. We will then send your backordered item out once it has arrived.
Machinery and custom attachments do have a lead time of roughly 4 to 8 weeks before they are ready for delivery. Please check with Auslift for an accurate estimate on 03 9702 7977.
Delivery times on parcels under 5kg do vary depending on your postcode, but they can also be affected by COVID restrictions within a city or state. Australia post aims to keep delivery times to between 3 and 6 days for standard post and 1 to 2 days with express post. Current expected delivery times by Australia Post are as follows.
STATE EXPRESS DELIVERY STANDARD POST
Victoria 1 – 2 Days 2 – 4 Days
Tasmania 1 – 2 Days 4 – 6 Days
ACT 2 – 4 Days 3 – 6 Days
NSW 2 – 3 Days 4 – 6 Days
QLD 2 – 3 Days 5 – 7 Days
SA 2 – 3 Days 3 – 6 Days
NT 3 – 4 Days 5 – 7 Days
WA 2 – 4 Days 6 – 8 Days
MISSED DELIVERIES
All our Australia Post parcels are marked "authority to leave" , so if there is nobody home to receive a parcel, then the courier driver will look for somewhere safe to leave your item and take a photo of it for proof. If the driver cannot find somewhere safe, then they will return it to the nearest Australia Post for collection and leave a card with the information required to retrieve your parcel.
LOST OR MISSING PARCELS
In the unlikely event of a lost or missing parcel, the first coarse of action is always to search your tracking number in the Australia Post Website https://auspost.com.au/mypost/track/#/search . From here you can firstly have a look at where your parcel is, and also when it is due to arrive. If the tracking says that the item has already been delivered but you still don't have your parcel, then scroll down the page and follow the steps to lodge a missing parcel claim.
Australia Post will only leave a parcel on your site if there is somewhere safe to leave it. They will also take a photo of the place it was left. This information can be retrieved from Australia post after you make a lost item claim while the tracking shows the item as delivered.
If the tracking does not say delivered, and it is past the due date, then Australia Post will launch an investigation to find your parcel through out their vehicles and centres..
If these investigations fail to find your product, then please email us all the information to sales@auslift.com.au. We will create an insurance claim for you and organise your replacement products to be sent out as soon as possible and FREE of charge.
DAMAGED PARCELS
In the unlikely event that your item is damaged, we do have a procedure to rectify the situation. What you need to do is take photos, showing the damage to the item, and email them to sales@auslift.com.au . together with an explanation of what happened. We will process your delivery insurance claim for you and resend your replacement products , Free of charge and including delivery. We have you covered.
Incorrect Addresses / Non Collected/ RTS Orders
We ask all customers to carefully check the address for orders as re-shipment fees will apply for re-shipping an order if it is returned due to incorrect addressing or non collection.
Please note : if your order is returned to sender due to incorrect address, decline to accept or non collection, the original shipping cost will be subtracted from your refund.
As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. reshipment fees will apply for re-shipping an order if it is returned due to non pick up.
Please note Teach me Toys will not refund or resend orders which are delivered to the incorrect address and cannot be reclaimed, if an incorrect address has been provided at checkout.
If you have any questions or need assistance please call us on 03 9702 7977 or email sales@auslift.com.au.
MACHINERY, ATTACHMENTS AND BULK ORDER DELIVERIES
We strongly suggest you organise adequate insurance for any machines or attachments you purchase from Auslift. We take great care in protecting your items when packaging, but shipping damages and losses do happen and Auslift does not take any responsibility for deliveries lost or damaged with no purchased Insurance on the freight. Please contact us for more information on 03 9702 797.
