Shipping policy
Auslift Equipment ships accessories and attachments Australia wide, and offers free pickup from our Dandenong South premises. Machinery is collected from us or delivered by arrangement.
HOW FREIGHT IS CALCULATED
Freight on accessories and attachments is calculated at checkout from the weight, dimensions and destination of your order. In most cases a live carrier rate is returned and that is what you pay. Where a live rate cannot be returned, a flat rate applies instead, and you will never be charged more than the flat rate for your state:
- Victoria – $300
- New South Wales, ACT and Tasmania – $350
- South Australia and Queensland – $400
- Western Australia and Northern Territory – $450
Small items such as safety glasses, helmets and load restraints are sent as a parcel at a flat $32.50 Australia wide.
The figure shown at checkout is the figure you pay. If you would like a freight estimate before ordering, call us on 03 9702 7977 or email sales@auslift.com.au.
FREE PICKUP
Pickup is free from Auslift Equipment, 2/2-4 Souffi Place, Dandenong South, Vic 3175. Orders are usually ready in 2 to 4 business days and you will be notified when yours is ready to collect. You are also welcome to arrange your own courier, but please book in advance by calling 03 9702 7977 so we can have your item ready.
MACHINERY
Machinery – scissor lifts, boom lifts, vertical and mast lifts, telehandlers, forklifts and stackers – is not sold with online delivery. Machinery is available for pickup from Dandenong South, or we can arrange transport and quote it separately. Freight on machinery varies considerably with size, weight, access and destination, so please contact us on 03 9702 7977 or sales@auslift.com.au and we will quote your delivery. You are equally welcome to arrange your own transport.
CARRIERS AND COVERAGE
We deliver Australia wide. Depending on the size and destination of your order we use a combination of carriers including Australia Post, StarTrack, Northline, TNT and Toll, booked through our freight platform. Larger items travel as pallet, skid or rolling freight rather than parcel post.
Most Australian postcodes can be serviced, including rural areas. Parcels can be sent to PO Boxes; larger freight cannot.
DISPATCH AND DELIVERY TIMES
Accessories marked as in stock are dispatched the next business day. If your order contains a backordered item alongside stocked items, we will generally send the stocked items first and forward the remainder when it arrives.
Machinery and custom attachments have a lead time of roughly 4 to 8 weeks before they are ready for delivery or collection. Please check with us on 03 9702 7977 for an accurate estimate.
Transit times vary by destination and carrier. As a guide, metropolitan deliveries are typically 2 to 4 business days and regional deliveries 4 to 8 business days once dispatched.
MISSED DELIVERIES
Parcel deliveries are marked "authority to leave". If nobody is on site the driver will look for a safe place to leave your item and photograph it as proof. If there is nowhere safe, the parcel is returned to the nearest collection point and a card is left with the details you need to retrieve it.
Larger freight requires someone on site to receive and unload it. Please make sure suitable access and unloading equipment is available on the delivery day.
LOST OR MISSING DELIVERIES
If a delivery has not arrived, first check the tracking link issued with your order. If tracking shows the item as delivered but you do not have it, or the due date has passed with no movement, email the details to sales@auslift.com.au. We will lodge the claim with the carrier and organise replacement products to be sent out as soon as possible, free of charge.
DAMAGED DELIVERIES
If your item arrives damaged, photograph the damage and email the photos with an explanation to sales@auslift.com.au. We will process the claim for you and resend replacement products free of charge, including delivery.
INCORRECT ADDRESSES AND UNCOLLECTED ORDERS
Please check your delivery address carefully. Re-shipment fees apply where an order is returned to us because of an incorrect address or because it was not collected. Where an order is returned to sender for those reasons, the original shipping cost will be deducted from your refund. If your parcel is taken to a post office or depot for collection, please collect it within 10 business days.
Auslift Equipment cannot refund or resend orders delivered to an incorrect address supplied at checkout where the goods cannot be recovered.
MACHINERY, ATTACHMENTS AND BULK ORDER DELIVERIES
We strongly suggest you arrange adequate insurance for any machinery or attachments you purchase from Auslift Equipment. We take great care when packaging your items, but shipping damage and loss do occur, and Auslift Equipment does not take responsibility for deliveries lost or damaged where freight insurance has not been purchased.
If you have any questions or need assistance, please call us on 03 9702 7977 or email sales@auslift.com.au.